Help centre
Every feature.
Step by step.
Comprehensive guides for employees and leaders — 59 articles covering every tile, every ritual, every tool on the platform.
For employees
Your platform, your way
Getting started
Set up your workspace and hit the ground running in your first week.
1 article
Billing & seats
Trials, plans, invoices, what happens after the trial wraps.
1 article
Trust & data
How we handle privacy, security, and the data your pack creates.
1 article
Daily rituals
Check-ins, wrap-ups, morning moments — the loops that compound.
5 articles
Recognition & challenges
Send kudos, tackle weekly challenges, rally behind Wolf Mode.
3 articles
Sparks, streaks & rewards
Earn sparks, keep your streak alive, and cash in for real rewards.
4 articles
Surveys & check-ins
Pulses, eNPS, and the BetterUs 12 — what they are and why they matter.
3 articles
Learning & resets
Learning paths and audio resets that make growth feel effortless.
2 articles
My data & profile
Your mood journey, goals, leadership style, and privacy controls.
6 articles
Team & pack
Leaderboards, team moments, pack presence, and the Trust Lab.
4 articles
Set up your workspace and hit the ground running in your first week.
Trials, plans, invoices, what happens after the trial wraps.
How we handle privacy, security, and the data your pack creates.
Check-ins, wrap-ups, morning moments — the loops that compound.
How to do your daily check-in
90 seconds. Five pillars. The single habit that makes everything else on the platform work.
4 top tips
Understanding the five Wolf Logic pillars
Den, Howl, Pack, Hunt, Move As One — what each pillar measures and why it matters.
3 top tips
Your workplace's custom check-in questions
Up to three extra questions set by your admin — tailored to your team's goals, values, or culture.
3 top tips
Your morning greeting
How the morning greeting works and how to get the most from the daily affirmation.
3 top tips
Daily wrap-up and Friday wrap
End-of-day reflection that closes the loop on your check-in and builds your Mood Journey.
3 top tips
Send kudos, tackle weekly challenges, rally behind Wolf Mode.
How to send a great recognition
Two sentences, one packmate, one specific moment. Here's the formula that actually lands.
4 top tips
How challenges work
Weekly pillar challenges that earn sparks and build real habits — not just points.
3 top tips
Wolf Mode — what it means for you
When Wolf Mode is set, one pillar is the week's focus. Here's how to use it to your advantage.
3 top tips
Earn sparks, keep your streak alive, and cash in for real rewards.
How to earn sparks
Sparks are the platform's currency — here's every way to earn them and why they compound.
3 top tips
Your monthly spark allowance
100 sparks to give each month — 10 per shoutout, ~2 a week. Use them or lose them.
3 top tips
Your check-in streak
How streaks work, what they unlock, and how to protect one you've built.
3 top tips
Badges and patches
How the achievement system works and what your collection actually means.
3 top tips
Pulses, eNPS, and the BetterUs 12 — what they are and why they matter.
Pulse surveys — what they are and how to answer them
One-question checks that help your leaders understand the room. Takes 10 seconds.
3 top tips
The BetterUs 12 survey
The quarterly engagement instrument that gives you and your pack a proper deep read.
3 top tips
The eNPS survey
One question, every quarter — and why your honest answer actually changes things.
3 top tips
Learning paths and audio resets that make growth feel effortless.
Your mood journey, goals, leadership style, and privacy controls.
Your mood journey
An 8-week personal trend of your wellbeing across all five pillars.
3 top tips
Dream goals
Set a personal wellbeing or growth target and track it with sparks.
3 top tips
Your Wolf Den
Your personalised space in the platform — what it is and how to make it yours.
3 top tips
Setting up your profile
What's on your profile, how it appears to packmates, and what to prioritise first.
3 top tips
Your Wolf Archetype (leadership style)
Four archetypes, one that's yours — and what it means for how you work and lead.
3 top tips
Your privacy settings
What you control, what admins can see, and how to adjust your visibility.
3 top tips
Leaderboards, team moments, pack presence, and the Trust Lab.
The Trust Lab — what it means for you
Your pack's five-pillar trust score and how you contribute to it.
3 top tips
The pack leaderboard
How the leaderboard works, what it measures, and how to read it without over-indexing on rank.
3 top tips
Team moments
Share wins, milestones, and lessons with the pack — and how to make your moments land.
3 top tips
Pack presence
See who's online right now and how to use 'thinking of you' pings without creating noise.
3 top tips
For leaders & admins
Build the culture you want
Getting started
Set up your workspace and hit the ground running in your first week.
1 article
Billing & seats
Trials, plans, invoices, what happens after the trial wraps.
2 articles
Trust & data
How we handle privacy, security, and the data your pack creates.
1 article
Daily rituals
Check-ins, wrap-ups, morning moments — the loops that compound.
1 article
Setup & workspace
Configure your workspace, choose your pack type, invite your team.
2 articles
Insights & reports
Culture score, Trust Lab radar, board reports, and AI briefings.
7 articles
Rituals & engagement
Set Wolf Mode, create challenges, run pulses, drive participation.
3 articles
Team management
Member profiles, watch list, 1:1 tools, and pack management.
4 articles
Tools & programmes
Rewards, bonus sparks, onboarding programmes, and action plans.
5 articles
Integrations
Slack, SSO, calendar, data export, API keys — connect your stack.
5 articles
Set up your workspace and hit the ground running in your first week.
Trials, plans, invoices, what happens after the trial wraps.
How we handle privacy, security, and the data your pack creates.
Check-ins, wrap-ups, morning moments — the loops that compound.
Configure your workspace, choose your pack type, invite your team.
Culture score, Trust Lab radar, board reports, and AI briefings.
Understanding your culture score
What the 0–100 score is built from, what it means, and how to move it.
3 top tips
How to read the Trust Lab radar
Five pillars, five truths, and what each shape tells you about the room.
3 top tips
The AI culture briefing
Your Monday morning read — what the AI is surfacing and how to act on it.
3 top tips
The State of Pack report
A comprehensive pack health document you can generate on demand and share with leadership.
3 top tips
Board report
A one-page executive summary of culture health, built for non-technical audiences.
3 top tips
Setting up your custom check-in questions
Add up to three questions to every daily check-in — tailored to your culture, goals, or current priorities.
4 top tips
Reading your custom question analytics
Sparklines, score bands, distribution charts, and the overlay comparison — what it all means.
4 top tips
Set Wolf Mode, create challenges, run pulses, drive participation.
Setting Wolf Mode
One pillar. One week. The pack rallies behind it. Match-pillar challenges earn double sparks.
3 top tips
Creating challenges
How to write and publish a custom challenge that your pack will actually complete.
3 top tips
Running a pulse survey
One question, one tap, live in 60 seconds — here's how to write one that gets honest answers.
3 top tips
Member profiles, watch list, 1:1 tools, and pack management.
The watch list
Which members the platform flags for attention, and what to do about it.
3 top tips
Understanding member profiles
What you can see for each packmate, what you can't, and how to use the data well.
3 top tips
1:1 tools for managers
Structured 1:1 templates, a runner for the session, and private notes for follow-up.
3 top tips
Managing multiple packs
How to set up, navigate, and get insight across multiple packs in the same workspace.
3 top tips
Rewards, bonus sparks, onboarding programmes, and action plans.
Setting up reward milestones
Automatic rewards that land when packmates hit spark thresholds — no manual fulfilment needed.
3 top tips
Sending bonus sparks
One-off spark awards to celebrate moments the platform doesn't automatically capture.
3 top tips
Setting up an onboarding programme
Automated sequence that walks new packmates through the platform in their first 30 days.
3 top tips
Creating action plans
Turn insight into action — structured plans that track follow-through on what the data is telling you.
3 top tips
Remote Connector games
Live team trust-building games you can run in a meeting — how to launch, facilitate, and debrief.
3 top tips
Slack, SSO, calendar, data export, API keys — connect your stack.
How to connect Slack
30 seconds. One Incoming Webhook URL. Your channel starts seeing recognitions, Wolf Mode, and pulses.
3 top tips
Setting up SSO
Connect Google, Microsoft, or Okta so your team signs in with the account they already have.
3 top tips
Calendar integration
Connect Google Calendar or Outlook so the platform knows when to nudge and when to leave you alone.
3 top tips
Exporting your workspace data
Download your engagement data in CSV or JSON for external analysis or compliance.
3 top tips
Audit logs
A complete record of every admin action in your workspace — who did what and when.
3 top tips
For everyone
Billing, trust & security
Couldn't find it?
We'd rather hear from you than have you guess. Email a real human — usually answered within a working day.