The eNPS survey
One question, every quarter — and why your honest answer actually changes things.
eNPS stands for Employee Net Promoter Score. It's a single question — "How likely are you to recommend this workplace to a friend?" — rated 0 to 10.
Why it matters
eNPS is the canary in the coal mine for company culture. It strips away all the nuance and asks for a gut response. Leadership teams use it to track cultural health at the highest level.
How it works
- 1A notification prompts you quarterly.
- 2You rate 0–10: how likely you are to recommend working here.
- 3You have the option to add a brief "why" in a text box (optional, anonymous).
- 4Done. 60 seconds.
What the scores mean
- 9–10 — Promoter. You'd genuinely recommend this workplace.
- 7–8 — Passive. You're not unhappy, but not enthusiastic either.
- 0–6 — Detractor. Something is meaningfully off for you.
Anonymity
Your individual score is completely anonymous. The system calculates an aggregate eNPS score for the workspace (% Promoters minus % Detractors). No one can link your answer to you.
Earning sparks
Completing eNPS earns 25 sparks, same as the BetterUs 12.
Top tips
Make the most of this feature
- 1
Answer based on how things feel right now — not your best week or your worst.
- 2
Add a comment if you scored low — it gives leadership actionable context without identifying you.
- 3
Your score doesn't have to be 9 or 10 to be useful. A 5 with a comment is more valuable than a polite 8.
Keep reading
Pulse surveys — what they are and how to answer them
One-question checks that help your leaders understand the room. Takes 10 seconds.
The BetterUs 12 survey
The quarterly engagement instrument that gives you and your pack a proper deep read.
Your first week on BetterUs
Five things to do in week one that set up everything that comes after.
Still stuck?
We'd rather hear from you than have you guess. Real human, one working day.