Sending bonus sparks
One-off spark awards to celebrate moments the platform doesn't automatically capture.
Bonus sparks are one-off spark grants you can send to any packmate for any reason, a specific achievement, a moment of exceptional work, or anything else worth marking.
Sending bonus sparks
- 1Go to /admin/sparks (or find the "Send a thank-you" card in /admin/tools).
- 2Choose the packmate.
- 3Set the spark amount (50–200 is the typical range for a meaningful gesture).
- 4Add a short note (this appears as a mini-recognition on their profile).
- 5Send.
When to use bonus sparks
After a client save that involved extraordinary effort, when someone steps up during a team member's leave, for work anniversaries or tenure milestones, recognising effort invisible in the platform data (quiet mentors, behind-the-scenes work), or a team-wide bonus after a major milestone.
Team-wide bonus sparks
You can send bonus sparks to your entire pack at once. Useful for celebrating collective wins, everyone gets the same message and the same spark amount.
Top tips
Make the most of this feature
- 1
Pair bonus sparks with a specific note, it's the note that makes it feel meaningful, not the number.
- 2
Use bonus sparks for things you'd otherwise say in an all-hands but with more weight.
- 3
Don't use bonus sparks to compensate for a lack of salary, they're a cultural gesture, not a pay substitute.
Keep reading
Setting up reward milestones
Automatic rewards that land when packmates hit spark thresholds, no manual fulfilment needed.
Setting up an onboarding programme
Automated sequence that walks new packmates through the platform in their first 30 days.
Creating action plans
Turn insight into action, structured plans that track follow-through on what the data is telling you.
Still stuck?
We'd rather hear from you than have you guess. Real human, one working day.