Billing & seats
How does billing work?
Per-seat pricing, monthly or annual, 14-day free trial. Cancel anytime — packmates keep their data.
BetterUs Workplace bills per active seat per month, in AUD, processed by Stripe.
What "active seat" means
Anyone who has logged in at least once in the last 30 days. New joiners count from their first check-in; people who churn out drop off automatically. You don't manage seats manually.
Trial → paid
Every workspace gets a 14-day free trial with full access. We collect a card up-front (so you don't churn yourself by forgetting to renew) but you can cancel before day 14 with no charge.
Plans
- Monthly — flexible, scales with you, cancel anytime
- Annual — save ~16%, paid up-front
What happens if I cancel
- Your packmates keep all their data
- You can re-activate any time — same workspace, same join code
- If you stay cancelled longer than 90 days, we anonymise check-in history and delete recognition free-text per our privacy policy
Where to see invoices
/admin/billing has the live receipt. Stripe also emails an invoice at every renewal.
Keep reading
How do I upgrade from the trial?
Pick a plan at /admin/billing. The card on file kicks in once the 14 days wrap.
How do I invite my pack?
Share the 6-digit join code from your admin home page. No email blast required.
How do I read the Trust Lab radar?
Five pillars, five truths — and what each shape tells you about the room.
Still stuck?
We'd rather hear from you than have you guess. Real human, one working day.
Email hello@thebetterusproject.com